Frequently Asked Questions

Everything you need to know about your KAVU Europe order.

Where does KAVU Europe ship to?

We ship to most countries within the European Union and the United Kingdom. Delivery times vary by location, typically ranging from 3 to 7 business days.

What is your return policy?

We offer a 30-day return window for all unused and unwashed items with original tags attached. Please use our online portal to initiate your return process.

How do I care for my Rope Bag?

To maintain the quality of your Rope Bag, we recommend spot cleaning with cold water and mild detergent. Avoid machine washing or tumble drying to protect the hardware and fabric integrity.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and region-specific options like Klarna and iDEAL.

Are KAVU products covered by a warranty?

Yes, all KAVU products are covered against manufacturing defects in materials and workmanship for one year from the date of purchase.

How can I track my order?

Once your order is dispatched, you will receive a shipping confirmation email containing a tracking link to monitor your package's journey.